Terms and Conditions

Introduction and Acceptance of the Terms and Conditions

The general Terms and Conditions of Sale detailed below govern the contractual relationship between the ‘User’ (hereafter also referred to as ‘You’ or the ‘Customer’) and ‘SOGAT COLABA’ (hereafter also referred to as ‘We’ or the ‘Website’), belonging to the company SOGAT COLABA. Both parties accept these Conditions unreservedly. These general Conditions of Sale are the only conditions that are applicable and replace all other conditions, except in the case of express written prior dispensation. By confirming your order, you acknowledge that you have read and unreservedly accept our general Conditions of Sale. These Terms and Conditions of Sale are important as they protect your rights as a valued customer and our rights as a business.

Governing Law

SOGAT COLABA operates under the jurisdiction of the United Arab Emirates (UAE). All transactions and agreements made on this website will be governed by the local laws of the UAE.

Payment Methods

We accept Visa or MasterCard debit and credit cards in AED, SAR, KWD, QAR, BHD, OMR, and USD.

We will not trade with or provide any services to OFAC-sanctioned countries.

User Restrictions

  • Customers under the age of 18 shall not register as users of the website or transact on it.

  • The cardholder must retain a copy of transaction records and SOGAT COLABA policies and rules.

  • Users are responsible for maintaining the confidentiality of their accounts.

Changes to Terms of Service and the Website

SOGAT COLABA reserves the right to update the Website and these Terms of Service at any time without prior notice. Continued use of the Website following any updates constitutes acceptance of the new Terms and Conditions.

Access to the Website

  • While we strive to keep the Website operational at all times, we cannot guarantee uninterrupted service. We reserve the right to temporarily shut down the Website for maintenance.

  • Some sections of the Website require password-protected access. Users must maintain the confidentiality of their credentials and notify us immediately of any security breach.

  • We reserve the right to disable any user account at our discretion.

Product Information

We take great care in providing accurate product descriptions, images, and details but are not liable for any inaccuracies or omissions.

Pricing

  • Prices on SOGAT COLABA are displayed in multiple currencies and do not include VAT or delivery charges.

  • We reserve the right to modify prices at any time.

  • In the event of a pricing error, we will cancel the order and issue a refund.

Availability

  • If a product becomes unavailable after an order is placed, we will issue a refund within 30 days.

  • If an order includes temporarily unavailable products, we may ship available items first.

  • If a replacement product is offered and declined, and the original product is permanently unavailable, we will refund the purchase amount.

Secure Payment

  • We offer multiple secure payment gateways using advanced SSL encryption.

  • Payment confirmation emails are sent within 24 hours of successful transactions.

Delivery Policy

  • We deliver to all GCC countries through third-party couriers.

  • Delivery fees inside/outside UAE are set at a flat rate of AED 40.

  • Customers must provide accurate delivery addresses and contact details.

  • We are not responsible for delayed deliveries due to courier issues or unforeseen circumstances.

  • Customs duties and taxes are the responsibility of the customer.

Right of Return

Customers may return a product under the following conditions:

  • The return request must be submitted within 15 days of receiving the order.

  • The product was ordered by mistake.

  • The product has a manufacturing defect.

  • The product does not match the order.

Conditions:

  • The product must be in its original, unused condition.

  • Customers bear return shipping costs unless the mistake is on our end.

  • Refunds will be issued through the original mode of payment within 7 days of return approval.

Cancellation Policy

  • Customers can cancel orders within 24 hours via phone or email provided on the Contact Us page.

  • Refund processing may take up to 14 working days.

Privacy and Data Protection

  • Customers must provide accurate information for order processing and billing.

  • Users have the right to access and modify personal data stored by SOGAT COLABA.

  • Cookies are used to enhance user experience but do not store confidential information.

Intellectual Property

All website content, including images, text, and brand names, belongs to SOGAT COLABA. Unauthorized use, reproduction, or distribution of content is strictly prohibited and subject to legal action.

Waiver and Severability

Failure to enforce any provision of these Terms and Conditions does not constitute a waiver of our rights. If any part of these Terms is found to be invalid, the remaining provisions will remain in full effect.

For any inquiries, please contact us at [Insert Contact Information].